A: Who we are
The Website 'www.understanding-cement.com' is operated by WHD Microanalysis Consultants Limited, a privately-owned limited company based in the United Kingdom. The server for this website is in Canada.
We recognize that your privacy is important. This document outlines the types of personal information we receive and collect when you use www.understanding-cement.com, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.
WHD Microanalysis Consultants Limited strives to maintain the highest standards of decency, fairness and integrity in all our operations. Likewise, we are dedicated to protecting the privacy of our customers and online visitors to our websites.
B: What information we collect and how
i) Personal Information
www.understanding-cement.com collects personally identifiable information from visitors only on a voluntary basis. Examples of personal information collected on a voluntary basis include name, postal address, email address, company name and telephone number.
This information is collected if you request information from us, sign up to join our email list, buy something from us or our authorised retailers, participate in a contest or request some other service from us.
The information collected is internally reviewed, used to improve the content of our website, notify our visitors of updates, and respond to visitor inquiries. Once information is reviewed, it is discarded or stored in our files. If we make material changes in the collection of personally identifiable information we will inform you by placing a notice on this website. Personal information received from any visitor will be used only for internal purposes and will not be sold or provided to third parties.
The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize the site's pages, or register with any of our site's services, a cookie enables the site to recall your specific information on subsequent visits.
You have the ability to accept or decline cookies by modifying your Web browser; however, if you choose to decline cookies, you may not be able to experience fully the interactive features of the site. For example, you will not be able to purchase anything.
A web beacon is a transparent image file used to monitor your journey around a single website or collection of sites. They are also referred to as web bugs and are commonly used by sites that hire third-party services to monitor traffic. They may be used in association with cookies to understand how visitors interact with the pages and content on the pages of a web site.
Browsers can be set to accept or reject cookies or notify you when a cookie is being sent. Privacy software can be used to override web beacons.
iii) Children's Online Privacy
This website is directed to adults; it is not directed to children under the age of 13. We will not knowingly collect or use personal information from anyone under 13 years of age.
iv) Non-Personal Information
In some cases, we may collect information about you that is not personally identifiable. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. The information collected is used solely for internal review and not shared with other organizations for commercial purposes.
C: What we do with your information
Any personal information we collect from this website will be used in accordance with the United Kingdom Data Protection Act 1998 and other applicable laws. The details we collect will be used:
To process an order or to provide after sales service; we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service. We currently use Easywebautomation.com (ie: 1shoppingcart.com), PayPal and 2Checkout.com. These organisations are based in the United States of America and your data relating to these transactions will be held on their servers. Transactions are processed remotely from the web site and we do not ever have access to your card information.
In certain cases we may use your email address to send you information on our other products and services. This would apply, for example, if you sign up for our Newsletter or make a purchase from this web site or if you complete certain forms on this web site that request information on our products or services. You can unsubscribe at any time from our mailing lists using the unsubscribe links on e-mails we send out, or by contacting us directly.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
In order to process any credit or debit card transactions it may be necessary for the authorised retailer, bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA).
D: Release of Information
If www.understanding-cement.com is sold, the information we have obtained from you through your voluntary participation in our site may transfer to the new owner as a part of the sale in order that the service being provided to you may continue. In that event, you will receive notice through our website of that change in control and practices, and we will make reasonable efforts to ensure that the purchaser honours any opt-out requests you might make of us.
E: How You Can Correct or Remove Information
F: Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of 10 Pounds (GB Pounds) to cover administration expenses to the following address:
WHD Microanalysis Consultants Ltd
8 Acer Road, Rendlesham
H: Other Websites
I: Agreeing to Terms
24th May 2012